ATrain Education


Continuing Education for Health Professionals

IA: Abuse of Dependent Adults

Module 12

Resources and References

State Resources

Abuse Reporting–Dependent Adults, Department of Human Services

The Dependent Adult Abuse program provides evaluations and assessments of alleged abused dependent adults. The program attempts to provide services and makes referrals to assist abused dependent adults acquire safe living arrangements. Reports of suspected abuse of dependent adults (or of children) can be made to your local DHS office or to the toll-free hot line:

800 362 2178 (24/7)
Catherine Stack, Program Manager
Hoover Bldg., 1305 E Walnut St
Des Moines, IA 50319-0114
515 281 5392
List of county DHS offices:

Children & Families of Iowa

Children & Families of Iowa operates the Iowa Domestic Violence Hotline, a toll-free service for victims, loved ones and community members. Certified Domestic Violence Advocates are here 24 hours a day to provide crisis support, help victims find safe solutions across the state, answer questions, and provide resource referrals.

515 288 1981
Domestic Violence Hotline: 800 942 0333

Iowa Department on Aging

The mission of the Iowa Department on Aging is to develop a comprehensive, coordinated and cost-effective system of long term living and community support services that help individuals maintain health and independence in their homes and communities. The Department’s vision is to work closely with Iowa’s six Area Agencies on Aging and other partners to design a system of information, education and long-term services and supports that results in Iowa being considered the best state for older adults to live in and retire.

510 E 12th Street, Suite 2
Des Moines, IA 50319-9025

515 725 3333
Toll-free: 800 532 3213
TTY: 515 725 3333

Area Agencies on Aging

Under the Older Americans Act, the Iowa Department on Aging has designated six Area Agencies on Aging (AAAs) to provide information and referrals to older adults, adults with disabilities, veterans and their caregivers, and coordinate a wide range of long-term living and community support services, such as case management, congregate and home-delivered meals, employment services, family caregiver services, options counseling, respite care and transportation services. Maps, information, and online and printable lists of all the individual agencies are available from the website.

Office of the State Long-Term Care Ombudsman

In Iowa, the Office of the State Long-Term Care Ombudsman (OSLTCO) is authorized by the federal Older Americans Act and the state Older Iowans Act. Operating as an independent entity within the Iowa Department on Aging, its mission is to protect the health, safety, welfare and rights of individuals residing in long-term care facilities by investigating complaints, seeking resolutions to problems and providing advocacy with the goal of enhancing quality of life and care.

Toll-free: 866 236 1430

Iowa Senior Medicare Patrol (SMP)

Iowa Senior Medicare Patrol (SMP) is part of a nationwide, grassroots education and assistance program working to empower seniors and caregivers to protect personal information and Medicare benefits by learning to detect mistakes or potential fraud in Medicare payments. You can report suspected problems to SMP. Our staff and trained volunteers work to correct errors and report abuse of the Medicare system to government authorities.

Northeast Iowa Area Agency on Aging
2101 Kimball Ave., Suite 320
Waterloo, IA 50702
800 423 2449


Older Iowans Legislature (OIL)

The Older Iowans Legislature is a statewide non-partisan, non-profit volunteer organization. Its members advocate for state legislators and the Governor to sign legislation that will result in an improved “Quality of Life for Older Iowans”. The Older Iowans Legislature places special emphasis on the frail elderly; those citizens who have contributed much to our society, but have exhausted their resources and in need of assistance to lead meaningful lives.

5835 Grand Avenue, Suite 106
Des Moines, IA 50312-1437

University of Iowa Center on Aging

The University of Iowa Center on Aging is an interdisciplinary resource for aging-related interests and activities throughout the University community and the state.

University of Iowa
2159 Westlawn
Iowa City, IA 52242
319 335 6576

Iowa Legislature

Main search site for Iowa Code and legislative documents.

Crime Victim Assistance Division (Office of the Attorney General)

515 281 5044
800 373 5044

Medicaid Fraud Control Unit

The unit conducts investigations of alleged abuse and neglect of residents in long-term care facilities that receive Medicaid reimbursements from the federal government. Investigators also look into allegations that residents have been defrauded of personal funds or possessions.

Department of Inspections and Appeals
Medicaid Fraud Control Unit
Lucas State Office Building – Third Floor
321 E 12th Street
Des Moines, IA 50319
Phone: 800 831 1394

Bureau of Professional Licensure

515 281 0254

Nursing Home Complaint Hotline (DIA)

877 686 0027

National Resources

National Center on Elder Abuse

The NCEA provides the latest information regarding research, training, best practices, news and resources on elder abuse, neglect and exploitation to professionals and the public. First established by the U.S. Administration on Aging (AoA) in 1988 as a national elder abuse resource center, the NCEA was granted a permanent home at AoA in the 1992 amendments made to Title II of the Older Americans Act.

National Center on Elder Abuse
c/o University of Southern California Keck School of Medicine
Department of Family Medicine and Geriatrics
1000 South Fremont Avenue, Unit 22, Building A-6
Alhambra, CA 91803
855 500 3537 (855 500 ELDR)
626 457 4090 (fax)

U.S. Department of Veterans Affairs

VA benefits: 800 827 1000

Social Security Administration

To report suspected fraud, waste, or abuse related to Social Security or Supplemental Security Income (SSI) payments.

Social Security Fraud Hotline
PO Box 17785
Baltimore, Maryland 21235
800 269 0271 (10 am–4 pm EST)
866 501 2101 (TTY)

Note: If unable to reach a representative on the Fraud Hotline during open hours, you can report Social Security program fraud directly to any Social Security office, including representatives at the SSA’s toll-free number, 800 772 1213, 7 am to 7 pm. SSA employees will take your information and send it directly to our office.

Medicare Fraud Hotline

To report suspected errors, fraud, or abuse, you can contact either:

HHS Office of Inspector General

Toll-free: 800 447 8477
TTY: 800 377 4950


Centers for Medicare & Medicaid Services

800 633 4227
877 486 2048 (TTY)
Medicare Beneficiary Contact Center, P.O. Box 39, Lawrence, KS 66044



Acierno R; Hernandez-Tejada M; Muzzy W, Steve K. (2009). National Elder Mistreatment Study (National Institute of Justice). Retrieved March 5, 2017 from or

Brault M. (2012). Americans with Disabilities, 2010: Household Economic Studies, Current Population Reports, US Census Bureau. Retrieved April 4, 2017 from or

Erickson W, Lee C, von Schrader S. (2016). 2015 Disability Status Report: Iowa. Ithaca, NY: Cornell University Yang Tan Institute on Employment and Disability (YTI). Retrieved April 6, 2017 from

Iowa Department of Human Services (IDHS). (2017). Dependent Adult Abuse Statistical Report, For Division DHS, Through Periods 7/1/2016–12/31/2016. Report Series D-3. Retrieved April 6, 2017 from

Iowa Department of Human Services (IDHS). (2016). Dependent Adult Abuse Statistical Report, For Division DHS, Through Periods 1/1/2016–6/30/2016. Report Series D-3. Retrieved April 6, 2017

Iowa Department of Human Services (IDHS). (2009/2010). Dependent Adult Abuse: A Guide for Mandatory Reporters. Retrieved March 5, 2017 from [Document contains changes made through July 2010.]

Iowa Department of Justice/Office of the Attorney General (IDJ/OAG). (2017). For Older Iowans. Retrieved April 6, 2017 from

Iowa Department of Justice/Office of the Attorney General (IDJ/OAG). (2016). Elder Abuse, Neglect, and Exploitation: Legal Resources & Remedies Booklet. ILAST. Retrieved April 6, 2017 from

Iowa Department on Aging (IDA). (2016). State of Iowa’s Trainer’s Guide on Dependent Adult Abuse for Mandatory Reporters. Revised July 2015. Reapproved July 2016. Retrieved March 5, 2017 from [Curriculum includes 17 files that encompass background material and a Participants Handbook.]

Iowa Legal Aid. (2014). Protecting Elderly Iowans from Abuse. Retrieved April 1, 2017 from

Iowa Legislature. (2017). Iowa Code—2017. Retrieved March 2017 from

Chapter 235E, Dependent adult abuse in facilities and programs.

Chapter 235B, Dependent Adult Abuse Services-Information Registry

Iowa, State Data Center of (IowaSDC). (2016). Older Iowans: 2016 (May 2016). Retrieved April 5, 2017 from

Iowa, State Data Center of (IowaSDC). (2016a). Iowans with Disabilities: 2016. Retrieved April 6, 2017 from

Lopes MA, Erikson F, Furtado EF, et al. (2010, January 26). Prevalence of alcohol-related problems in an elderly population and their association with cognitive impairment and dementia. Alcoholism: Clinical and Experimental Research. doi: 10.1111/j.1530-0277.2009.01142.x.

Lowenstein A. (2009). Elder abuse and neglect, “old phenomenon”: New directions for research, legislation, and service developments. Lecture, Rosalie S. Wolf Memorial Elder Abuse Prevention Award, International Category. Journal of Elder Abuse and Neglect 21(3):278–87.

Mann L, Feddes AR, Leiser A,Doosje B, and Fischer AH. (2017). When Is Humiliation More Intense? The Role of Audience Laughter and Threats to the Self. Front. Psychol. Retrieved August 8, 2018 from

National Adult Protective Services Association (NAPSA). (2017). Policy & Advocacy. Elder Financial Exploitation. Retrieved April 6, 2017 from

National Center on Elder Abuse (NCEA). (2012). Abuse of Adults with a Disability. Retrieved April 6, 2017 from

National Center on Elder Abuse (NCEA). (1998). National Elder Abuse Incidence Study. Administration on Aging, U. S. Department of Health and Human Services. Retrieved April 6, 2017 from

National Institute of Justice (NIJ). (2015). Extent of Elder Abuse Victimization. Retrieved April 4, 2017 from

National Research Council. (2003). Elder Mistreatment: Abuse, Neglect and Exploitation in an Aging America. Panel to Review Risk and Prevalence of Elder Abuse and Neglect. Retrieved April 18, 2014 from

U.S. Administration on Aging (USAOA). (2016). Profile of Older Americans: 2016. Retrieved March 10, 2017 from

U.S. Administration on Aging (USAOA). (2016a). Older Americans Act Reauthorization Act of 2016. Retrieved April 6, 2017 from

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